Shipping and Returns
Items eligible for FREE shipping: Every order over $25.00 will ship free via Fedex, USPS Priority or USPS First Class mail. Exceptions include addresses outside the contiguous 48 United States, and items that are restricted from free shipping by the manufacturer. If your order doesn't qualify or you require expedited shipping, we provide excellent shipping rates. Once you provide a Zip Code in the shopping cart, we'll present you with options and rates.
Size and Weight Restrictions. Certain products are excluded from free shipping due to size and weight restrictions where freight is involved. This includes selected pro audio speakers that are so large we have to ship via Fedex freight or a trucking company.
Same Day Shipping: We strive to ship all orders out same-day, however we will ship it, at least, within 1 business day.
International Shipping: Megatone Music ships products around the world daily. We ship most international orders with USPS, providing our valued customers with the comfort that comes with excellent point to point tracking information and full insurance on your purchase. At checkout we give you multiple USPS service options, each with an additional fee based on the weight and dimensions of the package. Before you complete your purchase you can calculate the exact cost for each option. We do our best to keep the shipping cost down. Shipping rates are also subject to change. If for some reason you placed an order and wasn't charged a shipping fee then a mistake has occured and we'll need to send a separate invoice and collect payment.
If you have a question regarding shipping to your country, rates, restictions, etc. Please contact us before you buy so you are aware of all cost involved.
Note that certain manufacturers put shipping restrictions on some products, including some products that cannot be shipped to international destinations. However, we often have used versions of those products available which can be shipped ANYWHERE in the world.
Tracking & Delivery Confirmation:After your purchase is completed, and as soon as the order is shipped, an email with a Fedex or USPS tracking number will be sent to you to via email so you can track the status of your shipment.
If you decide you'd like to return an item, please fill out our Return Form under Orders and Returns right away. You will be issued a return authorization number (or RA#) then given easy instructions on how to get your product back to us safely and efficiently. Please see below for our policies on new, used, and vintage products.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, we strive to issue your refund sooner than that. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days)New Items: Most new, untouched, unopened items may be returned within 14 days of the date of delivery for a full refund in the form of store credit, less outbound shipping costs. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. Megatone Music reserves the right to refuse any return if item is not in new, untouched, or unopened condition.
Used items: We do not accept returns on used items. The item is sold as is. If there is a problem with the item upon delivery due to malfunction or shipping damage we will accept a return or exchange, however this is contingent upon Fedex or USPS examining the box and agreeing they are at fault with the damage.
B-Stock or Refurbished Products: Any B-Stock or refurbished item is non-returnable.
Special priced, Close-Out or Clearance: These products are non-returnable. Usually in these cases we have discounted the product heavily. The trade-off for the huge discount the customer is receiving is their agreement to keep the product.
Special orders: Special orders are non-returnable. These are products we do not have in-stock and the customer has requested we order the product from the maufacturer. This will include any guitar, amp, effects pedal, accessory or pro audio product.